Customer Success Manager (Zoom)

KMC Solutions is seeking a dedicated Customer Success Manager (Zoom) to join our team in Bali. As a Customer Success Manager, you will be responsible for ensuring our clients achieve maximum value from Zoom's robust communication platform. This role offers a unique opportunity to work in one of the world's most dynamic and beautiful locations, while making a significant impact on customer satisfaction and business growth.

In this role, you will work closely with clients across various industries, providing them with the support and guidance they need to fully leverage Zoom's features. Your day will be filled with a mix of strategic planning, problem-solving, and relationship-building, all while contributing to the success of our clients and the company.

📋 Tanggung Jawab Pekerjaan

• Manage and monitor customer accounts to ensure high levels of satisfaction and retention.
• Provide technical and operational support to clients, addressing their needs and concerns promptly.
• Collaborate with the sales and product teams to identify opportunities for product enhancements and service improvements.
• Develop and implement customer success strategies to drive adoption and usage of Zoom's platform.
• Conduct regular check-ins and feedback sessions with clients to understand their needs and provide tailored solutions.
• Analyze customer data to identify trends and insights, which can inform strategic decisions.
• Stay up-to-date with the latest developments in the communication technology industry to ensure our clients are always ahead of the curve.
• Build and maintain strong relationships with key client contacts to foster long-term partnerships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in customer success, account management, or a related role within the technology or communication industry.
• Proven track record of successfully managing customer relationships and driving satisfaction.
• Strong understanding of Zoom's platform and its features, with a certification in Zoom Administration a plus.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Analytical skills with the ability to interpret customer data and provide actionable insights.
• Proficiency in using CRM tools such as Salesforce or HubSpot.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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