Customer Service Representative (Hotel Event)

Join Gfg Home Realty Sdn Bhd as a Customer Service Representative (Hotel Event) and become the face of exceptional guest experiences in Bali's vibrant hospitality scene. Based in key locations like Canggu, Ubud, and Nusa Dua, you'll play a pivotal role in ensuring every guest feels valued and well-catered to. With a focus on event management and customer relations, you'll be the bridge between guests and our team, ensuring seamless communication and memorable experiences. This is your chance to shine in Bali's dynamic hospitality industry, where your skills and enthusiasm will make a real difference.

As a Customer Service Representative (Hotel Event) at Gfg Home Realty Sdn Bhd, you'll be the first point of contact for guests at our premier hotels. Your daily tasks will include handling inquiries, resolving issues, and ensuring that every guest's needs are met with professionalism and warmth. You'll work closely with our team to organize and manage hotel events, ensuring they run smoothly and leave a lasting impression on our guests. This role offers a unique opportunity to grow within the hospitality industry, with potential for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle guest inquiries and complaints with professionalism and empathy, ensuring their needs are met promptly and efficiently.
• Assist in the organization and coordination of hotel events, working closely with event planners and vendors to ensure seamless execution.
• Provide exceptional customer service by greeting guests, offering assistance, and ensuring their stay is comfortable and enjoyable.
• Manage guest reservations, check-ins, and check-outs, ensuring accurate and timely processing of all information.
• Collaborate with the hotel team to maintain high standards of cleanliness and hospitality, contributing to a positive guest experience.
• Stay updated on hotel policies and procedures, and ensure compliance with all regulations and standards.
• Assist in marketing and promotional activities, helping to create a positive image of the hotel and attract new guests.
• Provide feedback and suggestions for improvement, helping to enhance the overall guest experience and the hotel's reputation.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field, preferably in the hospitality industry.
• Excellent communication skills, both verbal and written, with the ability to handle difficult situations calmly and professionally.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with hotel management software and systems, such as PMS (Property Management System) and CRM (Customer Relationship Management) tools.
• Ability to work well under pressure and in a fast-paced environment, with a positive attitude and a strong work ethic.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with both local and international guests.
• Knowledge of local customs and traditions, with a cultural sensitivity and awareness.
• Valid driver's license and the ability to drive in Bali, as occasional travel to different locations may be required.

🛠️ Keahlian

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