IT Service Desk / L1 Support Associate

Kickstart your IT career with GECO Asia Pte. Ltd as an IT Service Desk / L1 Support Associate in beautiful Bali! This is your opportunity to join a dynamic team, providing essential technical support to users while honing your troubleshooting and problem-solving skills. At GECO Asia Pte. Ltd, we are a leading company in the hospitality industry, known for our commitment to excellence and innovation. Our IT Service Desk team plays a crucial role in ensuring seamless operations for our clients. As an IT Service Desk / L1 Support Associate, you will be the first point of contact for our users, resolving their technical issues efficiently and effectively.

In this role, you will daily interact with our diverse user base, including hotel staff, guests, and other IT teams. You will use a variety of tools and software, such as ServiceNow, Jira, and Microsoft Office Suite, to manage and track service requests. Your responsibilities will include troubleshooting hardware and software issues, providing remote and on-site support, and ensuring the smooth operation of our IT infrastructure.

GECO Asia Pte. Ltd offers a competitive salary, a supportive work environment, and opportunities for professional growth. Join us and be part of a team that values your skills and contributes to our ongoing success.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 technical support to end-users, resolving hardware and software issues.
• Document and track service requests using ServiceNow and Jira.
• Offer remote and on-site support to ensure the smooth operation of IT infrastructure.
• Collaborate with other IT teams to resolve complex technical issues.
• Conduct regular system checks and maintenance to prevent potential issues.
• Train and assist junior staff in troubleshooting and problem-solving.
• Stay updated with the latest IT trends and technologies to provide effective support.
• Participate in on-call duties to ensure 24/7 coverage for critical issues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in IT support or a related role.
• Familiarity with ServiceNow, Jira, and Microsoft Office Suite.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Knowledge of networking concepts and basic scripting (Python, PowerShell, or Bash).
• ITIL Foundation certification is a plus.

🛠️ Keahlian

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